I have a severe gag reflex and fear of choking, but needed impressions taken for a mold. The entire office was very accommodating when I needed to reschedule the appointment because I was unable to go through with the molds the first time, and wrote a prescription for me for calming medication. The technician I met with at the 2nd appointment took great care in fitting the trays, cutting them down, underfilling them, and taking them out as soon as possible, and still got good impressions of my teeth (have had experiences elsewhere, where they do not make such accommodations because they insist it will affect the mold quality). Overall, a very supportive experience.